Delivery & Returns

 Special Creations offer the following delivery options;

Royal Mail First Class Recorded – This option is used to protect our customers and ourselves and allows you to track your parcel. All deliveries must be signed for. A tracking number can be provided on request.

Royal Mail Next Day Delivery – If you require your item a little sooner then we can offer a next day delivery option. Simply select during checkout. Please note order must be placed before 1pm (Monday – Thursday only).

Collection – We are more than happy for you to collect your order from us. Please select this option during checkout and then either telephone or email us to make arrangements to collect.

All our current postage prices are listed below

Note: Please note the prices quoted below are for UK and Northern Ireland. If you live outside this area please contact us for prices. 

We aim to dispatch orders as soon as possible after receiving your payment. If your order is urgent please email us and we will do our best to provide you with an estimated date of delivery. Please be aware Royal Mail can take 14 working days to deliver a first class item. Whilst we do everything within our power to make sure your item arrives with you on time we accept no responsibility for items not received in time so please order in plenty of time to avoid disappointment.

If your item is returned to us because it was undeliverable it is the customers responsibility to pay for re-delivery.

Items Returned Undelivered

 Your order will require a signature on delivery. If no one is available the item will be taken back to the Royal Mail sorting office and require collection within 7 days. If the item is then returned to Special Creations we will refund you the cost of the item (excluding delivery costs) via your original payment method i.e. Barclays, PayPal etc

We can arrange redelivery of the item subject to a further delivery cost.

Lost Orders

Once your order has been despatched you will receive an email confirming this.

All orders are posted Royal Mail First Class Recorded and can take up to 14 days to delivery although normally this time scale is a lot less. Royal Mail will not class an item as lost until 15 days after the due delivery date so unfortunately we cannot refund for lost items until after this period.

In order to make a successful claim for compensation to Royal Mail we will need to forward your contact details (name, address, telephone and email) to aid Royal Mail to investigate the location of the missing item.

Returns

At Special Creations we want you to be completely satisfied with your purchase. If you are not completely satisfied then simply return it to us in its original condition and packaging within 7 days of delivery to receive a refund which includes your original postage and packaging charges.

Please note the buyer is responsible for the cost of returning the item unless the item is faulty. Your statutory rights are not affected.

If you would like to return an item please email us at returns@specialcreations.co.uk for information on how to return the item(s).  

Complaints

We want you to be completely happy with your purchase. If for whatever reason you are not happy with the service you have received then please don’t hesitate to let us know. Simply email us at enquiries@specialcreations.co.uk or contact us via our contact page. We will aim to acknowledge your complaint within 48hrs and resolve the matter within 7 days.